Privacy Policy

Last updated: 6 October 2026

Encore Educational is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

This Privacy Policy explains how Encore Educational collects, uses, stores and protects your personal information when you visit or make a purchase through our website.

1. Who We Are

Encore Educational is a family-run, independent educational furniture and resources supplier based in Middlesbrough, UK.

Business address:
Encore Educational
Walker House
Skippers Lane
Middlesbrough
TS6 6HA

Website: https://encoreeducational.co.uk

For any questions regarding this Privacy Policy or how we handle your personal information, please contact us through our website or by contacting Encore Educational directly.

2. Information We Collect

When you use our website, place an order, create an account or contact us, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Company or school details
• Order and transaction information
• Account login details
• Information you provide when contacting us
• Information relating to your preferences and interests where you choose to provide it

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information and information about how you use our website.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Arrange delivery and installation
• Provide quotations and respond to enquiries
• Process payments
• Manage your customer account
• Contact you regarding an order or enquiry
• Provide customer service and support
• Improve our website, products and services
• Send marketing communications where you have given us permission to do so
• Prevent fraud and protect the security of our website
• Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so.

4. Legal Basis for Processing

Depending on the circumstances, we may process your information because:

• It is necessary to fulfil a contract with you, such as processing an order.
• You have given us consent, such as when subscribing to marketing communications.
• We have a legitimate business interest, such as improving our services or preventing fraud.
• We are legally required to do so.

Where we rely on consent, you can withdraw your consent at any time.

5. Payments

Payments made through our website are processed using secure third-party payment providers.

Encore Educational does not normally have access to your full payment card details. Payment information is processed securely by the relevant payment provider in accordance with their own privacy policies and security requirements.

6. Shopify

Our online store is hosted and operated using Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services online, process orders and manage customer information.

Information submitted through our website may therefore be processed by Shopify in accordance with Shopify's own privacy policy and terms.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services.

These may include:

• Delivery and courier companies
• Furniture manufacturers and suppliers where necessary to fulfil an order
• Payment providers
• Website and IT service providers
• Accounting and business software providers
• Marketing and analytics providers
• Professional advisers
• Government, regulatory or law enforcement authorities where legally required

We do not sell or rent your personal information to third parties.

We only share information where it is necessary, appropriate and lawful to do so.

8. Marketing

If you have opted in to receive marketing communications from us, we may contact you about products, offers, promotions, website updates and other information that we believe may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

We will not send marketing communications where we are not legally permitted to do so.

9. Cookies

Our website uses cookies and similar technologies to help provide a better browsing experience, operate essential website functions and understand how visitors use our website.

Cookies may be used for purposes including:

• Website functionality
• Shopping basket and checkout functionality
• Remembering preferences
• Website analytics
• Understanding website traffic and performance
• Marketing and advertising, where applicable

You can control or disable cookies through your browser settings. Some website functionality may not work correctly if certain cookies are disabled.

10. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, suppliers, social media platforms and other services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend checking the privacy policy of any external website you visit.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where required by law, accounting requirements, tax regulations, dispute resolution or to protect our legal rights.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your Rights

Under UK data protection law, you may have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to restrict how we process your information in certain circumstances
• The right to object to certain types of processing
• The right to withdraw consent where we rely on consent
• The right to request certain information in a portable format

If you wish to exercise any of these rights, please contact Encore Educational.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

14. Children's Privacy

Our website is intended for use by adults and organisations such as schools, nurseries and educational settings.

We do not knowingly collect personal information from children for the purpose of selling products or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.

Any updates will be published on this page and the date at the top of the policy will be updated accordingly.

16. Contact Us

If you have any questions about this Privacy Policy or how Encore Educational handles your personal information, please contact us.

Encore Educational
Walker House
Skippers Lane
Middlesbrough
TS6 6HA